Jonathan Aviles
About Jonathan Aviles
Jonathan Aviles is an IT Manager specializing in Identity and Access Management at Ibotta, Inc., where he has worked since 2023. He has a diverse background in IT roles across several companies, including Best Buy, Apple, and OpenTable, and incorporates Zero Trust principles in his work.
Current Role at Ibotta
Jonathan Aviles serves as the IT Manager for Identity and Access Management at Ibotta, Inc. since 2023. In this role, he leads a team responsible for managing Ibotta's identity platforms, which include Okta, Azure AD, Google, and BitWarden. He incorporates Zero Trust principles and industry best practices to develop enterprise-class IAM solutions. Additionally, he provides strategic input and financial planning for the IAM team, ensuring compliance with internal policies and external regulations.
Previous Experience at Ibotta
Jonathan Aviles has held multiple positions at Ibotta, Inc. He worked as an IT Service Desk Analyst from 2017 to 2018, followed by a role as an IT Applications Analyst from 2018 to 2019. He then served as an IT Systems Administrator from 2019 to 2021, and as an IT Senior IAM Engineer from 2021 to 2023. His extensive experience at Ibotta has contributed to his expertise in identity and access management.
Work History in Technical Support
Jonathan Aviles has a background in technical support, having worked at OpenTable as a Technical Support representative for six months in 2017. He also held a position as a Technical Support Agent at Name.com for six months in 2015. His experience in these roles has equipped him with skills to handle escalated customer inquiries and support tickets related to identity and access management.
Education and Training
Jonathan Aviles studied at Indian River Community College from 2010 to 2012. He also attended Colorado Technical University, furthering his education in a relevant field. His educational background supports his career in IT and identity management.
Early Career and Roles at Apple
Jonathan Aviles began his career in customer service and technical roles at Apple. He worked as a Genius from 2015 to 2017 and previously as a Family Room Specialist from 2013 to 2015. His time at Apple provided him with foundational skills in customer interaction and technical problem-solving.