Katie Heller
About Katie Heller
Katie Heller is an Operations Supervisor at Ibotta, Inc., where she has worked since 2016. She has a background in customer service and management, having held positions at Nordstrom and Fresh Produce Holdings LLC, and she holds a Master of Science in Human Resources from Southern New Hampshire University.
Current Role at Ibotta
Katie Heller has been serving as Operations Supervisor at Ibotta, Inc. since 2016. In this role, she is responsible for overseeing the performance and behavior of agents. She analyzes performance data, quality assurance reports, and attendance metrics to ensure operational efficiency. Her focus is on addressing and resolving trending issues by coordinating with relevant teams, which contributes to the overall effectiveness of the operations department.
Previous Experience at Nordstrom
Katie Heller worked at Nordstrom from 2002 to 2014, where she held the position of Department Manager for 12 years. She later served as Regional Merchandise Manager for a period of six months in 2011 to 2012. During her tenure at Nordstrom, she developed skills in team management and operational oversight, which have been beneficial in her subsequent roles.
Experience at Fresh Produce Holdings LLC
From 2014 to 2015, Katie Heller worked as Ecommerce and Wholesale Customer Service Manager at Fresh Produce Holdings LLC for one year. In this position, she managed customer service operations, focusing on ecommerce and wholesale channels. This experience contributed to her expertise in customer service management and operational processes.
Educational Background
Katie Heller studied at Southern New Hampshire University, where she earned a Master of Science (MS) in Human Resources from 2016 to 2019. She also holds a Bachelor of Arts (BA) degree from Colorado State University. Her educational background has provided her with a strong foundation in human resources and management principles.
Skills and Tools Utilized
In her professional roles, Katie Heller utilizes various tools to manage operations effectively. These tools include Zendesk for customer service management, Confluence for documentation and collaboration, Slack for team communication, and Microsoft Office for general productivity tasks. Her proficiency with these tools enhances her ability to oversee operations and support her teams.