Kaylynn Charbonneau
About Kaylynn Charbonneau
Kaylynn Charbonneau is an Account Coordinator Team Manager with extensive experience in customer service and account management. She has worked in various roles since 2014 and is currently pursuing further studies at the University of Colorado Denver.
Current Role as Account Coordinator Team Manager
Kaylynn Charbonneau has been serving as an Account Coordinator Team Manager since 2021. In this role, she oversees a team responsible for managing client accounts and ensuring customer satisfaction. Her leadership skills contribute to the effective coordination of team efforts and the achievement of organizational goals.
Previous Experience at Ibotta
Prior to her current position, Kaylynn worked at Ibotta as a Care Supervisor from 2019 to 2020. In this role, she managed customer service operations, addressing client inquiries and enhancing the overall customer experience. Her time at Ibotta provided her with valuable insights into client relations and service management.
Freelance Writing Career
From 2014 to 2020, Kaylynn worked as a Freelance Writer in the Greater Denver Area. During this six-year period, she developed content for various clients, honing her writing skills and gaining experience in diverse topics. This role allowed her to cultivate a flexible work style and adapt to different client needs.
Educational Background
Kaylynn studied at the Community College of Denver, where she earned an Associate of Arts degree and a Multimedia Journalism Certification. Additionally, she completed a Customer Service Certification. Currently, she is pursuing further studies at the University of Colorado Denver, enhancing her academic qualifications and professional skills.
Career Progression in Customer Service
Kaylynn has extensive experience in customer service roles. She worked as a Customer Service Representative from 2016 to 2018 and later as a Senior Quality Representative from 2018 to 2019. These positions equipped her with skills in client interaction and quality assurance, which she has applied throughout her career.