Laura Todd Nance
About Laura Todd Nance
Laura Todd Nance is an Immigration Legal Assistant with over 20 years of customer service experience, currently working at Ice Miller LLP since 2018. She is trained in the OZ principle and has a background in desktop publishing and office organization.
Current Role at Ice Miller LLP
Laura Todd Nance serves as an Immigration Legal Assistant at Ice Miller LLP, a position she has held since 2018. In this role, she contributes to the legal team by providing support in immigration-related matters. Her responsibilities include assisting with documentation, client communication, and case management, ensuring that processes run smoothly within the firm.
Previous Experience in Desktop Publishing
Before her current role, Laura worked as a Desktop Publisher III at Covance from 2009 to 2017. During her eight years there, she gained extensive experience in desktop publishing, including two years in a Quality Check position and one year as a Team Workflow Lead. Her background in this field has equipped her with strong organizational skills and attention to detail.
Education and Training
Laura studied at Indiana University-Purdue University Indianapolis (IUPUI) from 1999 to 2000, focusing on Interpersonal Communications and Anthropology for one year. She is also trained in the OZ principle, which emphasizes accountability and leadership, enhancing her professional capabilities in various work environments.
Technical Skills and Proficiencies
Laura possesses proficiency in several software applications, including MS Office, Adobe Acrobat Pro, and InDesign 6. She also has some experience with Photoshop. Her technical skills support her work in office organization and process improvements, contributing to a positive office environment.
Customer Service Experience
With over 20 years of customer service experience, Laura has developed strong interpersonal skills, particularly in office settings. Her extensive background includes roles at IKON Office Solutions and Ricoh USA, Inc., where she served as a Field Service Representative and Sr. Onsite Service Specialist, respectively.