Mike R.
About Mike R.
Mike R. is a Senior Support Specialist at Ichor Systems, Inc., with a diverse background in customer support and operations management across various companies. He has held positions at Blizzard Entertainment, OpenTable, Amazon, and others, and is currently pursuing a Bachelor of Arts in Industrial and Organizational Psychology.
Work at Ichor Systems
Mike R. currently serves as a Senior Support Specialist at Ichor Systems, Inc., a position he has held since 2022. In this role, he coordinates with buyers and internal departments to resolve issues and implement necessary fixes in real-time. He has developed critical inventory management documentation aimed at enhancing operational efficiency. Additionally, he manages inventory for both the Austin and Fremont locations, ensuring a seamless supply chain operation.
Previous Experience at Blizzard Entertainment
Before joining Ichor Systems, Mike R. worked at Blizzard Entertainment as a Game Master from 2015 to 2016. His tenure lasted one year and took place in Austin, Texas. In this role, he was responsible for providing support and assistance to players, addressing their inquiries, and ensuring a positive gaming experience.
Experience at OpenTable
Mike R. served as a Lead Support Specialist at OpenTable from 2017 to 2019. His role lasted for two years in the Greater Denver Area. He was involved in providing high-level support to customers, ensuring that their needs were met effectively and efficiently.
Background and Education
Mike R. completed his high school education at both Stony Point High School and Anderson High School, achieving his High School Diploma. He studied Design and Applied Arts and General Studies from 2008 to 2010 at Stony Point High School and from 2006 to 2009 at Anderson High School. He is currently pursuing a Bachelor of Arts in Industrial and Organizational Psychology at Touro University Worldwide, a program he has been enrolled in since 2020.
Career Path and Roles
Throughout his career, Mike R. has held various positions that demonstrate his expertise in support and operations. He worked as an Operations Manager at Amazon from 2016 to 2022, where he managed operational processes. He also held leadership roles at ContactWorks, including Team Leader and Customer Service Representative, and served as AM Team Lead at Torchy's Tacos. His diverse experience contributes to his current role at Ichor Systems.