Carrie Yan
About Carrie Yan
Carrie Yan is a Sales Operation Manager at ICIS, where she has worked for over 12 years, contributing to various projects that enhance operational efficiency and customer satisfaction. She holds a Bachelor's degree in International Business, Trade, and Tax Law from Shanxi University and a Master's degree in Industrial Economics from Shanghai Normal University.
Current Role as Sales Operation Manager
Carrie Yan currently serves as a Sales Operation Manager at ICIS in Shanghai. She has held this position since 2012, contributing to the company's operational strategies for over a decade. In her role, she drives weekly and monthly sales business update meetings, which involve summarizing business status and creating reports for tracking sales revenue. Her responsibilities also include leading cross-functional teams for the sales forecast process, optimizing sales achievement across various departments.
Previous Experience at ICIS
Carrie Yan worked at ICIS as a Sales Operation Manager from 2012 to 2014. During her two years in this role, she was a key contributor to major projects, including product rebuilding and enhancing operational efficiency. Her efforts during this period laid the groundwork for her continued success in the organization, where she has since returned to lead various initiatives.
Educational Background
Carrie Yan holds a Bachelor's degree in International Business, Trade, and Tax Law from Shanxi University, where she studied from 1998 to 2002. She furthered her education at Shanghai Normal University, obtaining a Master's degree in Industrial Economics from 2003 to 2006. This academic background provides her with a solid foundation in business principles and economic strategies.
Key Projects and Initiatives
Carrie Yan has spearheaded several significant projects during her tenure at ICIS. Notably, she led the Account Clean-up project, which resulted in a substantial reduction in costs for the China office. Additionally, she was instrumental in the Sales Force Implementation Project, which involved importing historical data and establishing reports that facilitate real-time data usage for management and other departments. These initiatives demonstrate her capability in driving operational improvements.
Leadership in After-Sales Service
In her role, Carrie Yan is responsible for leading the after-sales service team. She focuses on service A&E and works to improve customer satisfaction. Her leadership in this area emphasizes the importance of customer service and operational excellence within the organization, ensuring that client needs are met effectively.