Christina Smith
About Christina Smith
Christina Smith is a Senior Regional Manager of Client Success at ICIS, overseeing operations in EMEA, USA, and LATAM. With a strong background in client success management and process improvement, she has held significant roles at various companies, including Elemica and Xerox.
Current Role at ICIS
Christina Smith serves as the Senior Regional Manager Client Success at ICIS, focusing on the EMEA, USA, and LATAM regions. She has held this position since 2022, operating from Frankfurt am Main, Hesse, Germany. In her role, she is responsible for ensuring client satisfaction and success across multiple regions, leveraging her extensive experience in client management.
Previous Experience at Elemica
Before joining ICIS, Christina worked at Elemica as the Global Manager of Client Success from 2019 to 2022. During her tenure, she launched and led the Net Promoter Score (NPS) program starting in 2021, achieving a client retention rate of over 97% for three consecutive years. Her role involved enhancing client relationships and driving satisfaction metrics.
Career Background in Energy and Technology
Christina has a diverse career background, including a role as an Analyst in Mass Residential Retention Sales at TXU Energy for five months in 2018. Additionally, she worked at Xerox in various capacities, including North American Operation Business Intelligence Analyst and Midwest Region Business Analysis Manager, accumulating over 16 years of experience in the company.
Educational Qualifications
Christina holds a Master of Business Administration (MBA) in Project Management from Dallas Baptist University, where she studied from 2005 to 2008. She also earned a Bachelor of Business Administration (BBA) in Management Information Systems from the same university, studying from 2001 to 2005. Additionally, she obtained an Associate of Science (AS) in Business Marketing from Dallas College from 1997 to 2000.
Certifications and Skills
Christina is a certified Lean Six Sigma Green Belt, with a focus on process improvement in HR and Sales. She has successfully saved significant costs in her previous roles, including approximately $150k per year through a Lean Six Sigma project in the HR department at Xerox and $10k per month on a project for the Sales department at Xerox.