Emma Chen
About Emma Chen
Emma Chen is a Senior Sales Director at ICIS, where she has worked since 2022. She has extensive experience in business development and sales across various roles in China, demonstrating significant achievements in revenue growth and customer engagement.
Work at ICIS
Emma Chen has been serving as Senior Sales Director at ICIS since 2022. In this role, she has focused on enhancing business development strategies and improving sales performance. Additionally, she holds the position of Head of Business Development for Greater China, a role she has maintained since 2020. During her tenure at ICIS, she has successfully improved the China Employee Opinion Survey (EOS) from 30% to 50%. Chen has also demonstrated strong sales execution by proactively closing 50% of future month accounts within the current month.
Education and Expertise
Emma Chen holds a Master of Arts (M.A.) in Language Interpretation and Translation from China Foreign Affairs University, which she completed from 2011 to 2013. She also earned a Master of Science (MS) in Business Psychology from the Institute of Psychology, Chinese Academy of Sciences, studying from 2010 to 2015. Additionally, she obtained a Bachelor of Business Administration (B.B.A.) in Business/Commerce from Renmin University of China, where she studied from 2003 to 2007. Her educational background supports her expertise in business development and sales.
Background
Prior to her current roles at ICIS, Emma Chen held several positions in business development and sales. She worked at MicroBenefits as Director of Business Development for Greater China from 2015 to 2017 and later served as VP Sales and Marketing for the Global Market from 2017 to 2018. Chen also worked as a Business Development Manager at TeleTech in 2013. Her experience spans various roles that emphasize her capabilities in driving revenue and managing client relationships.
Achievements
Emma Chen has achieved significant milestones in her career. At MicroBenefits, she led account management and business development teams to deliver $4 million in annual revenue across over 500 accounts. She successfully improved new business average order value by 30% and upsell revenue by 50% year-over-year. In recognition of her contributions during the COVID lockdown period, she received the CEO award in 2022 from Mark Kelsey for exceptional support to RELX in China. Additionally, she architected and led the China Customer Day event, which drove a 25% growth in upsell revenue.