Eric Lopez
About Eric Lopez
Eric Lopez is a Customer Success Executive at ICIS, with a diverse background in customer care and operations across various companies in the Houston area. He has also played professional basketball in Costa Rica and is committed to self-improvement and animal welfare.
Work at ICIS
Eric Lopez has been serving as a Customer Success Executive at ICIS since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring that clients receive optimal value from the company's services. His experience in customer care and operations management contributes to his effectiveness in this position. He operates from Houston, TX, and has been instrumental in fostering strong relationships with clients.
Previous Experience in Customer Care and Operations
Before joining ICIS, Eric Lopez held various positions that honed his expertise in customer care and operations. He worked at EVgo as an Operations Analyst from 2013 to 2016 and later as an Operations Supervisor from 2016 to 2017. He also served as a Customer Care/Loyalty Supervisor at Sunnova Energy Corp. from 2017 to 2018. His roles involved managing customer interactions and improving operational efficiency.
Education and Expertise
Eric Lopez studied at Houston Community College, where he pursued a degree in Petroleum Engineering, achieving an Associate of Science (A.S.) from 2014 to 2017. He is certified in Call Center Management through ICMI and holds an advanced certification in Microsoft Excel. His educational background supports his professional roles in customer success and operations.
Background in Sports
Eric Lopez played professional basketball in Costa Rica, showcasing his athletic skills and competitive spirit. This experience may have contributed to his teamwork and leadership abilities in his professional career.
Community Involvement
Eric Lopez is actively involved in community service by fostering dogs from the euthanasia list at Harris County Animal Shelter or BARC. This commitment reflects his dedication to animal welfare and community support.