Laura Collins
About Laura Collins
Laura Collins is an Application Support Analyst at ICIS, where she has worked since 2019. She has a diverse background in IT support and customer service, with experience at various organizations including Echo Entertainment Group, AGA Rangemaster Group plc, and KPMG Australia.
Work at ICIS
Laura Collins has been employed at ICIS as an Application Support Analyst since 2019. In this role, she is responsible for providing technical support and ensuring the smooth operation of applications used within the organization. Her experience in application support contributes to the efficiency and effectiveness of the company's IT services.
Previous Employment Experience
Before joining ICIS, Laura Collins held several positions in the IT support sector. She worked at Echo Entertainment Group for a short-term role in 2011, focusing on IT support during a demerger project at Star Casino in Sydney. From 2008 to 2011, she served as an IT Support Service Desk Technician at AGA Rangemaster Group plc in Telford, providing 1st and 2nd line support. Additionally, she was an IT Support Technician at KPMG Australia for four months in 2012, offering technical and SAP support.
Education and Expertise
Laura Collins studied at the University of the West of England, where she earned a Bachelor of Business Information Systems Analysis from 2004 to 2009. Her education focused on Computer and Information Technology Administration and Management, equipping her with the skills necessary for her roles in IT support and application management.
Administrative and Customer Service Roles
In addition to her IT experience, Laura Collins has worked in administrative and customer service roles. She was an Administrator and Customer Service Officer at Unitywater from 2013 to 2016 in Sunshine Coast, Australia. Earlier in her career, she served as an Administrative Assistant at Telford & Wrekin Council from 2001 to 2002, where she participated in NVQ Work Based Training.
Career Progression
Laura Collins has demonstrated a steady progression in her career, moving from administrative roles to specialized IT support positions. Her diverse experience across various organizations and roles has provided her with a comprehensive understanding of both customer service and technical support, making her a versatile professional in the IT field.