Melissa Lambert
About Melissa Lambert
Melissa Lambert is a Senior Global Client Support Manager at ICIS, where she has worked since 2019. With extensive experience in client support roles at ICIS since 2001, she is recognized for her leadership and commitment to customer success.
Current Role at ICIS
Melissa Lambert serves as the Senior Global Client Support Manager at ICIS, a position she has held since 2019. In this role, she is responsible for overseeing client support operations on a global scale. Her focus includes ensuring that clients successfully utilize ICIS solutions to meet their needs. Lambert's leadership is characterized by her commitment to enhancing customer experiences and fostering positive relationships.
Previous Positions at ICIS
Prior to her current role, Melissa Lambert held several positions at ICIS. She worked as a First Line Support Analyst from 2001 to 2005, followed by a tenure as a Senior Customer Support Analyst from 2005 to 2014. She then served as the Global Customer Support Manager for one year in 2015-2016. Most recently, she was the Senior Client Success Manager for the EMEA region from 2016 to 2019, where she led a team dedicated to client success.
Education and Qualifications
Melissa Lambert studied at the University of Brighton, where she earned a Bachelor's degree in Computing and Information Systems. Her studies spanned from 1999 to 2001, providing her with a solid foundation in technology and information systems that supports her career in client support and management.
Skills and Expertise
Melissa Lambert has developed a range of core skills essential for her career growth. She is recognized for her ability to lead teams that deliver outstanding service and performance. Lambert is confident in her negotiation skills and adept at questioning to understand client needs, which enables her to support effective solutions. Her passion for helping customers and peers is evident in her work.
Leadership and Recognition
Throughout her career at ICIS, Melissa Lambert has been acknowledged for her leadership capabilities. She has led teams known for their exceptional service and performance. Her ability to foster a collaborative environment has contributed to the success of her teams and the satisfaction of clients.