Oliver Oak
About Oliver Oak
Oliver Oak is an Account Manager at ICIS, where he has worked since 2020. He combines his background in chemistry with customer support, serving various European companies in the petrochemical, fertilizer, and energy sectors.
Current Role as Account Manager
Oliver Oak currently serves as an Account Manager at ICIS, a position he has held since 2020. In this role, he works closely with a diverse range of European companies in the petrochemical, fertiliser, and energy industries. His responsibilities include leveraging big data and analytics to enhance client relationships and support business objectives. His experience in customer support and account management enables him to effectively address client needs and drive satisfaction.
Previous Experience at ICIS
Oliver Oak has a substantial history with ICIS, having worked in various roles since 2018. He began as a Client Service Support Executive (EMEA) for four months in London, followed by a year as a Client Service Executive (EMEA) from 2019 to 2020. In 2020, he transitioned to the role of Customer Success Executive (EMEA) for seven months. This progression reflects his commitment to customer support and his ability to adapt to different functions within the organization.
Professional Background at FPSG
Before joining ICIS, Oliver Oak worked at FPSG as a Search Consultant from 2014 to 2018. During his four years there, he developed skills in recruitment and client management, which contributed to his overall professional development. This experience laid the groundwork for his subsequent roles in customer support and account management.
Educational Background in Chemistry
Oliver Oak studied at The University of Edinburgh, where he earned a degree in Chemistry from 2009 to 2014. Prior to that, he attended Shrewsbury School from 2004 to 2009. His scientific background in chemistry complements his current role, allowing him to engage effectively with clients in the technical sectors of petrochemicals and energy.