Siobhan Leonard
About Siobhan Leonard
Siobhan Leonard serves as the Head of Technical and Front End Client Services at ICIS, a position she has held since 2018. With a career spanning over two decades in various roles, she has extensive experience in client services and technical support.
Current Role at ICIS
Siobhan Leonard serves as the Head of Technical and Front End Client Services at ICIS, a position she has held since 2018. In this role, she oversees the technical aspects of client services and ensures the effective delivery of front-end support. Her responsibilities include managing client interactions and enhancing service delivery through technical solutions.
Previous Experience in Client Services
Before her current role, Siobhan Leonard worked at ICIS as a Senior Helpdesk Analyst for 16 years, from 2000 to 2016. During this time, she provided technical support and assistance to clients, contributing to the overall efficiency of the helpdesk operations. Her experience also includes a position as a Helpdesk Analyst at Securicor from 1998 to 2000.
Early Career Background
Siobhan Leonard began her career in 1992 as an Office Junior/Admin Assistant at Kodak Processing, where she worked for five months. She then held various secretarial and administrative roles, including a position at Brown & Root in 1993 and at WSP Group from 1994 to 1998. These early experiences laid the foundation for her future roles in client services and technical support.
Education and Training
Siobhan Leonard studied at Merton College and Ursuline Convent Wimbledon. Her educational background provided her with the skills necessary for her career in technical and client services, contributing to her professional development and expertise in the field.