Arran Mackay
About Arran Mackay
Arran Mackay is the Project Coordination Team Leader at Ideagen, where he has worked since 2022. He has a strong background in customer success, account management, and sales development, supported by his education in English Literature from Newcastle University and the University of Illinois Urbana-Champaign.
Current Role at Ideagen Plc
Arran Mackay serves as the Project Coordination Team Leader at Ideagen Plc, a position he has held since 2022. In this role, he oversees project coordination efforts, ensuring that projects align with company objectives and client needs. His tenure at Ideagen reflects a commitment to enhancing project outcomes and improving team collaboration.
Career Progression at Ideagen Plc
Arran Mackay has demonstrated a strong career trajectory at Ideagen Plc, having progressed through multiple roles since he joined the company. He worked as a Sales Development Representative from 2017 to 2018, transitioned to Senior Internal Customer Account Manager from 2018 to 2019, and then served as a Senior Customer Success Agent from 2019 to 2022. This progression highlights his adaptability and growth within the organization.
Education and Academic Background
Arran Mackay has a solid academic background in English Literature. He studied at Newcastle University, where he earned both a Bachelor of Arts (BA) and a Master’s Degree in English Literature, completing his studies from 2012 to 2016. Additionally, he attended the University of Illinois Urbana-Champaign for 11 months in 2014, further enhancing his educational credentials.
Previous Work Experience
Before his current role at Ideagen, Arran Mackay gained diverse experience in various positions. He worked as an Assistant at Bridge + Tunnel Productions for one month in 2015 and held the position of Maitre d' at Kings Arms from 2016 to 2017. He also completed a Mini-Pupilage at Kenworthys Chambers in 2010. These roles contributed to his skill set and adaptability in different work environments.
Skills in Customer Success and Sales Development
Arran Mackay has developed significant expertise in customer success and account management throughout his career. His experience in sales development has provided him with a comprehensive understanding of the sales process and customer engagement strategies. This background indicates his capability in managing client relations and delivering effective service.