Catherine Elliott
About Catherine Elliott
Catherine Elliott is a Customer Success Team Manager at Ideagen Plc, where she has worked since 2019. She has extensive experience in leading customer-facing teams across various sectors and previously held roles at Nottingham City Homes and the National Ice Centre.
Work at Ideagen Plc
Catherine Elliott has been serving as the Customer Success Team Manager at Ideagen Plc since 2019. In this role, she is responsible for developing and delivering a Customer Success model tailored for a B2B environment. Her focus is on ensuring customer satisfaction and retention through effective team management and support strategies.
Previous Experience at Nottingham City Homes
Before joining Ideagen Plc, Catherine Elliott held multiple roles at Nottingham City Homes. She served as the Head of Customer Experience from 2016 to 2019, where she led initiatives to enhance customer service delivery. Prior to that, she was the Customer Services Manager from 2014 to 2015, managing customer interactions and service quality.
Background in Customer Service Management
Catherine Elliott has extensive experience in customer service management across various sectors. She worked as the Ticketing & Customer Services Manager at the National Ice Centre & Capital FM Arena in Nottingham from 2012 to 2014. Her expertise includes leading customer-facing teams in B2B software solutions, arts and entertainment, and the public sector.
Education and Expertise
Catherine Elliott studied at Bramcote Hills Comprehensive School from 1989 to 1994. She later attended Royal Holloway, University of London, where she earned a Bachelor of Arts (BA) in Drama and Theatre Studies from 1996 to 1999. Her educational background complements her professional experience in customer service and team management.
Management Approach and Skills
Catherine Elliott employs a firm but fair approach to staff management. She focuses on coaching and motivating her team to help them reach their full potential. Additionally, she has expertise in setting up and managing ticketing software, specifically Tessitura and Audience View, which supports her work in customer success.