Iain Mc Whirter
About Iain Mc Whirter
Iain McWhirter serves as the Senior Vice President of Professional Services at Ideagen, a position he has held since 2023. He has extensive experience in consulting and project management across various companies, including Citrix, Salesforce, and BT Global Services.
Work at Ideagen Plc
Iain Mc Whirter serves as the Senior Vice President of Professional Services at Ideagen Plc since 2023. In this role, he operates remotely from the United Kingdom. His responsibilities include overseeing professional services and ensuring the delivery of high-quality consulting solutions to clients.
Professional Experience
Iain Mc Whirter has extensive experience in professional services and project management. Prior to his current role, he held various positions at Citrix, including Director of ByteMobile Professional Services for EMEA and Senior Director of Consulting. He also worked at Salesforce as Senior Director of the Customer Success Group. His career includes roles at Advanced, BT Global Services, and Orange, where he managed significant projects and teams.
Education and Expertise
Iain Mc Whirter holds a Master of Science in Information Technology from the University of Glasgow, which he completed from 1997 to 1999. He also earned a Bachelor of Engineering with Honours in Product Design Engineering from the University of Strathclyde, studying from 1993 to 1997. His educational background supports his expertise in technology and project management.
Achievements in Project Management
Throughout his career, Iain Mc Whirter has managed cross-functional consulting teams of up to 90 people. He has successfully transformed supplier and customer relationships into effective delivery models that consistently met Key Performance Indicators. He also implemented new processes for project management, improving metrics related to time, cost, and quality.
Customer Satisfaction Initiatives
Iain Mc Whirter has focused on enhancing customer satisfaction in his roles. He implemented multi-lingual surveys that resulted in a 16% increase in customer satisfaction scores. His approach to customer success has contributed to the overall improvement of service delivery and client relationships.