Jaclyn Norkus
About Jaclyn Norkus
Jaclyn Norkus serves as the Support Manager of North America at Ideagen, a position she has held since 2022. She holds a Bachelor's degree in Multi/Interdisciplinary Studies from Hollins University and has previous experience in technical support and management roles.
Work at Ideagen Plc
Jaclyn Norkus has been serving as the Support Manager of North America at Ideagen since 2022. In this role, she is responsible for overseeing support operations and ensuring customer satisfaction across the North American region. Her experience in technical support and management contributes to her effectiveness in this position.
Education and Expertise
Jaclyn Norkus earned a Bachelor's degree in Multi/Interdisciplinary Studies from Hollins University, where she studied from 2008 to 2012. This educational background provides her with a diverse skill set that is applicable in her current role and previous positions in technical support and management.
Background in Technical Support
Prior to her current position, Jaclyn Norkus worked at PowerSchool Group LLC as a Technical Support Engineer II and Data Manager from 2015 to 2019. She also held the position of Tier I Support Agent at Qualtrax, Inc. from 2019 to 2022. These roles equipped her with extensive experience in technical support and customer service.
Previous Work Experience
Jaclyn Norkus has a diverse professional background. She worked as a Development Associate at The Salvation Army for one year from 2013 to 2014. Her experience in various roles across different organizations has contributed to her skill set in support management and customer relations.
Early Education
Jaclyn Norkus completed her high school education at Cave Spring High School from 2004 to 2008. This foundational education set the stage for her further studies and professional development.