Jemma Halestrap
About Jemma Halestrap
Jemma Halestrap is a Customer Service Delivery Manager at Ideagen, overseeing the product formerly known as Qadex since 2023. She specializes in agile management processes and has a background in media studies from De Montfort University.
Work at Ideagen Plc
Jemma Halestrap serves as the Customer Service Delivery Manager for the product formally known as Qadex at Ideagen. She has been in this role since 2023, working remotely from Nottinghamshire, England. In her position, she utilizes agile management processes to prioritize tasks and support her team in delivering exceptional customer experiences. Halestrap collaborates closely with product, development, and customer service teams to drive performance and identify opportunities for business improvement. She played a significant role in transitioning Qadex into Ideagen's framework, ensuring seamless integration and continuity of operations.
Education and Expertise
Jemma Halestrap studied at De Montfort University, where she achieved a Bachelor of Arts in Media Studies. Her educational background provides her with a solid foundation in communication and media, which she applies in her current role. Halestrap has expertise in customer service delivery and agile management processes, which she employs to enhance team performance and customer satisfaction.
Background in Customer Service Management
Prior to her role at Ideagen, Jemma Halestrap worked at David Lloyd Leisure as a Club Support Manager from 2009 to 2010. In this position, she gained valuable experience in customer service management. Her background has equipped her with skills that are applicable to her current responsibilities, particularly in enhancing customer experiences and operational efficiency.
Achievements in Software Implementation
In her current role, Jemma Halestrap has managed the implementation of new software platforms, including Salesforce and Zendesk. These initiatives aim to enhance customer service and operational efficiency. Additionally, she has led the development of a new user interface for customers and suppliers, which focuses on improving usability and engagement. Halestrap's contributions in these areas reflect her commitment to leveraging technology for business improvement.
Focus on Supplier Traceability
Jemma Halestrap is focused on providing full supplier traceability and audit readiness through innovative software solutions. Her work primarily targets the food, drink, and packaging sectors, where she aims to enhance operational transparency and compliance. This focus aligns with her responsibilities at Ideagen, where she seeks to drive performance and improve business processes.