Josh Buxton
About Josh Buxton
Josh Buxton is a Customer Success System Analyst at Gainsight, with a diverse background in project management and customer success roles at Ideagen. He specializes in data analysis, platform configuration, and user support, leveraging his experience to enhance customer satisfaction and operational efficiency.
Work at Ideagen Plc
Josh Buxton has held multiple positions at Ideagen Plc, contributing to various aspects of customer success and project management. He began his tenure as a Service Desk Analyst in 2012, where he worked for one year. He then transitioned to the role of Project Specialist from 2013 to 2015, followed by a promotion to Senior Project Specialist, a position he held from 2015 to 2019. After a two-year stint as a Customer Success Agent from 2019 to 2021, he took on the role of Customer Success Product Owner until 2023. Currently, he serves as a Customer Success System Analyst, focusing on the Gainsight platform.
Education and Expertise
Josh Buxton studied at Toot Hill School from 2005 to 2010, followed by Toot Hill College from 2010 to 2012. His educational background laid the foundation for his career in customer success and project management. He has developed expertise in the Gainsight platform, where he plays a key role in configuring and administering the system. He focuses on reporting, dashboards, workflows, and integrations, ensuring that the platform meets the analytical demands of end-users.
Background in Customer Success
In his current role as a Customer Success System Analyst, Josh Buxton works closely with end-users to understand their analytical needs and tailor solutions accordingly. He manages day-to-day support for Gainsight user queries and educates teams about Customer Health, Churn Risk, and Trends using data from the Gainsight platform. His responsibilities include designing rules for data analysis and establishing a continuous improvement process for the Gainsight platform.
Previous Experience at Remit Group
Before joining Ideagen, Josh Buxton worked as an Apprentice at Remit Group from 2012 to 2013. This role provided him with foundational experience in customer service and project management, which he later built upon during his time at Ideagen. His early career experiences contributed to his skill set in managing customer success initiatives and understanding user requirements.
Gainsight Platform Management
Josh Buxton plays a significant role in managing the Gainsight platform within Ideagen. He focuses on configuring the system to meet the needs of the Customer Success teams, ensuring data accuracy, and monitoring activity for continuous improvement. His collaboration with internal teams helps identify key metrics and data sources for customer success analysis, enhancing the overall effectiveness of the platform.