Muna Ebongalame
About Muna Ebongalame
Muna Ebongalame serves as the Senior Vice President of Customer Success at Ideagen, bringing extensive experience from previous roles at Salesforce and Deloitte. He advocates for diversity and equality while possessing a strong background in customer success management and technical consulting.
Current Role at Ideagen Plc
Muna Ebongalame serves as the Senior Vice President of Customer Success at Ideagen Plc, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives, ensuring that clients achieve their desired outcomes while utilizing the company's products and services. Her focus includes driving customer engagement and satisfaction, as well as implementing strategies that enhance the overall customer experience.
Previous Experience at Salesforce
Muna Ebongalame has extensive experience at Salesforce, where she held multiple roles over several years. From 2021 to 2023, she served as Vice President of Customer Success for the EMEA region, based in London. Prior to this, she was a Regional Vice President from 2020 to 2021 and a Senior Success Engagement Manager from 2015 to 2020. Additionally, she contributed as an EMEA Partner Advisory Board Member from 2020 to 2023 and held the position of Success Engagement Director for a brief period in 2018.
Professional Background at Acumen Solutions and Deloitte
Before her tenure at Salesforce, Muna Ebongalame worked at Acumen Solutions for nearly a decade, where she progressed from Senior Consultant (2006-2008) to Senior Manager (2010-2015). She also gained experience as a Senior Consultant at Deloitte from 2008 to 2010. Her roles at these organizations involved consulting and project management, contributing to her extensive expertise in customer success and engagement.
Education and Qualifications
Muna Ebongalame studied at the University of Bedfordshire, where she earned a degree in Construction Management from 1991 to 1995. This educational background has provided her with foundational knowledge that complements her professional experience in customer success and project management.
Advocacy and Personal Interests
Muna Ebongalame advocates for diversity and equality within the workplace. In addition to her professional pursuits, she has a background as a professional rugby player and is actively involved as a rugby coach and ski instructor. Her diverse interests and experiences contribute to her holistic approach to leadership and customer success.