Samuel Brown
About Samuel Brown
Samuel Brown is a Community Specialist with extensive experience in software support and community building. He has worked in various roles across multiple sectors, including aviation and healthcare, and has a background in Broadcast Production from the University of the West of Scotland.
Work at Ideagen Plc
Samuel Brown has held multiple roles at Ideagen Plc, showcasing a progressive career within the organization. He started as a Level 1 Software Support Engineer in 2018, where he worked for three years. In 2022, he advanced to the position of Deputy Team Leader for Level 2 Software Support, a role he held for eight months. Following this, he transitioned to a Technical Product Specialist for four months. Currently, he serves as a Community Specialist, a position he has held since 2022, focusing on community building and engagement.
Education and Expertise
Samuel Brown studied at the University of the West of Scotland, where he earned a Bachelor of Arts (B.A.) in Broadcast Production from 2012 to 2015. His educational background complements his diverse industry experience, which spans sectors such as Aviation, Public Sector, Private Sector, and Healthcare. He possesses expertise in building digital community platforms, particularly using the inSided platform by Gainsight, reflecting his strategic focus on community engagement.
Background
Before joining Ideagen, Samuel Brown gained experience in various roles across different organizations. He worked as a Graphic and Web Designer at Stuart Brown Driver Training in 2013 for six months. In 2015, he served as a Filmmaker for Scottish EDGE for one month. Additionally, he was employed at Currys plc as a KNOWHOW Customer Service representative from 2017 to 2018, where he worked for one year in Uddingston, Scotland.
Career Transition and Community Building
Samuel Brown transitioned from customer-facing roles to a strategic position focused on community building. His current role as a Community Specialist at Ideagen emphasizes his commitment to fostering digital communities. He utilizes the inSided platform by Gainsight to enhance community engagement and support, reflecting his ability to adapt and grow within the tech industry.