Samuel Lackey
About Samuel Lackey
Samuel Lackey serves as the North America Support Manager at Ideagen Plc, a position he has held since 2021. He has extensive experience in customer support and management, having worked at Qualtrax, Inc. and PowerSchool Group LLC in various roles over the past several years.
Work at Ideagen Plc
Samuel Lackey has been serving as the North America Support Manager at Ideagen Plc since 2021. In this role, he is responsible for overseeing customer support operations in North America. His tenure at Ideagen Plc spans three years, during which he has contributed to enhancing customer satisfaction and support efficiency from the company's location in Blacksburg, Virginia.
Current Position at Qualtrax, Inc.
In addition to his role at Ideagen Plc, Samuel Lackey has been employed at Qualtrax, Inc. as the Customer Support Manager since 2019. He has held this position for five years, focusing on managing customer support teams and ensuring effective service delivery to clients.
Previous Experience at PowerSchool Group LLC
Samuel Lackey has extensive experience at PowerSchool Group LLC, where he held multiple roles over several years. He served as the Director of Customer Support from 2009 to 2012, managing support operations. He later worked as a Product Manager from 2012 to 2017, overseeing product development and customer feedback integration. Additionally, he began his career at PowerSchool as a Customer Support Representative from 2007 to 2009.
Education and Expertise
Samuel Lackey earned a Bachelor's degree in English Language and Literature from Lynchburg College, where he studied from 2001 to 2005. This educational background has equipped him with strong communication skills, which are essential in his roles in customer support and management.