Kenneth Anderson
About Kenneth Anderson
Kenneth Anderson is a Customer Engineer with over 20 years of experience in the software industry, specializing in troubleshooting and repair. He has held various technical roles at companies such as HID Global, Epicor Software, and IdentiSys, and has a strong educational background in Information Technology.
Current Role at IdentiSys
Kenneth Anderson serves as a Customer Engineer at IdentiSys, a position he has held since 2021. In this role, he is responsible for providing detailed operator training on system use, including configuration, database setup, and designing card formats. He also supports sales representatives by setting up demo equipment and software, assisting in on-site sales demonstrations and shows. Additionally, he provides backup support for other Customer Engineers and divisions within IdentiSys as needed.
Previous Experience in Technical Support
Prior to his current role, Kenneth worked at HID Global as a Technical Support Engineer from 2018 to 2020. He also held the position of Principal Technical Support Analyst at Epicor Software for a decade, from 2006 to 2016. His experience includes roles as an Information Technology Field Technician at BLM Technologies, Inc. and as an EDI Specialist at Comparatio. He has developed strong troubleshooting, diagnostic, and repair skills throughout his career.
Educational Background in Information Technology
Kenneth Anderson has a solid educational foundation in Information Technology. He studied at Hennepin Technical College, where he earned an Associate of Arts degree and later pursued Advanced Cisco Networking. He also attended Colorado Technical University, achieving a Bachelor of Business Administration (B.B.A.) in Information Technology from 2006 to 2007.
Professional Skills and Expertise
With over 20 years of experience in the software industry, Kenneth specializes in troubleshooting, diagnostic, and repair skills. He is proficient in software modification, risk mitigation planning, and product development. His ability to develop and maintain strong interpersonal relationships with customers has been a key aspect of his professional success.
Career Timeline and Roles
Kenneth's career spans various roles and companies. He began his journey at Hennepin Technical College and has since worked in multiple technical support and engineering positions. His career includes significant tenures at Epicor Software, BLM Technologies, Inc., Comparatio, HID Global, and currently IdentiSys. His diverse experience contributes to his comprehensive understanding of the software industry.