Ray Guo
About Ray Guo
Ray Guo is a Senior Technology Administrator at IDEO, with a background in technical support and expertise in managing cloud-based collaboration tools. He has previously worked at companies such as Apple, Dropbox, and Uber, and possesses skills in identity and access management through Okta.
Current Role at IDEO
Ray Guo serves as a Senior Technology Administrator at IDEO, a position he has held since 2021. In this role, he manages and administers multiple technology platforms, ensuring effective operations and support for the organization. His responsibilities include overseeing cloud-based collaboration tools and productivity applications, which are essential for IDEO's innovative work environment.
Previous Experience at Apple, Dropbox, and Uber
Prior to joining IDEO, Ray Guo gained valuable experience in the technology sector. He worked briefly as a Technical Specialist at Apple in 2018, where he provided technical support in San Francisco. He then joined Dropbox as a Desktop Support professional from 2019 to 2021, focusing on user support and system maintenance. Additionally, he worked at Uber as Help Desk Support from 2018 to 2019, further enhancing his technical support skills.
Expertise in Cloud-Based Tools and Identity Management
Ray Guo possesses expertise in managing cloud-based collaboration and productivity tools. He is skilled in identity and access management, utilizing Okta to ensure secure access to various platforms. His knowledge extends to managing technology platforms such as Google Workspace, Slack, Zendesk, and JAMF Pro, which are critical for organizational efficiency.
Mobile Device Management Skills
Ray Guo has experience in mobile device management, specifically using JAMF Pro. This skill enables him to effectively manage and secure mobile devices within an organization, ensuring compliance with security protocols and enhancing productivity for users.