Derek Wood
About Derek Wood
Derek Wood serves as the Director of Technical Support at Idera, a position he has held since 2006. He previously worked as a Technical Support Manager at NetIQ and holds a Bachelor of Science degree in Health Care Administration from the University of Houston-Clear Lake.
Work at Idera
Derek Wood has served as the Director of Technical Support at Idera since 2006. In this role, he oversees the technical support operations, ensuring that clients receive effective assistance with Idera's products. His tenure at Idera spans 18 years, during which he has contributed to the development and enhancement of customer support strategies in the Houston, Texas area.
Previous Experience at NetIQ
Before joining Idera, Derek Wood worked at NetIQ as a Technical Support Manager from 2000 to 2006. During his six years at NetIQ, he managed technical support teams and facilitated customer service initiatives, contributing to the overall satisfaction and retention of clients.
Education and Expertise
Derek Wood earned a Bachelor of Science (BS) degree in Health/Health Care Administration/Management from the University of Houston-Clear Lake. His educational background provides him with a solid foundation in management principles, which he applies in his current role in technical support.
Background
Derek Wood is based in the Houston, Texas area. His career in technical support spans over two decades, demonstrating his commitment to customer service and technical problem-solving. His experience in both Idera and NetIQ has equipped him with extensive knowledge in managing support teams and addressing client needs.