Eric Serra
About Eric Serra
Eric Serra is a Senior Sales Engineer with extensive experience in technical sales across various companies, including IDERA Software and OpTier. He has a strong background in customer satisfaction and sales expansion, particularly in database performance monitoring.
Current Role at IDERA Software
Eric Serra serves as a Senior Sales Engineer at IDERA Software, a position he has held since 2012. Based in Paris, he plays a critical role in the sales process, leveraging his extensive technical knowledge to support customer needs. His responsibilities include demonstrating the business value of IDERA's products through various platforms, including meetings, seminars, webinars, and webcasts. Serra's focus on customer satisfaction drives him to align customer requirements with effective solutions.
Previous Experience in Sales Engineering
Before joining IDERA Software, Eric Serra accumulated significant experience in sales engineering across various companies. He worked at Wily Technology - CA from 2004 to 2008 as a Senior Sales Engineer, Technologist Consultant, and Trainer. Prior to that, he was a Senior Technical Sales Engineer at OpTier from 2008 to 2012. His earlier role as an S. EMEA Sales Engineer and SE France Team Leader at Precise lasted from 2001 to 2004. This diverse background has equipped him with a comprehensive understanding of the sales landscape.
Consulting Experience
Eric Serra has also worked as a Freelance Consultant at Oracle from 1997 to 2001. This role allowed him to develop his consulting skills and gain insights into the needs of various clients. His experience in consulting complements his sales engineering expertise, enabling him to provide tailored solutions that meet specific customer requirements.
Educational Background in Computing and Engineering
Eric Serra studied at Université Côte d'Azur, where he pursued a Master of Science (M.Sc.) in Computing & Engineering Sciences from 1984 to 1990. This academic foundation has provided him with the technical knowledge necessary to excel in his roles within the technology sector, particularly in sales engineering.
Contributions to Sales Expansion
Throughout his career, Eric Serra has been instrumental in supporting the sales expansion of PRECISE Database Performance Monitoring across three major global markets: AMER, EMEA, and APAC. His efforts have contributed to the growth of the company's presence in these regions, showcasing his ability to navigate complex sales environments and foster customer relationships.