Mark Slavens
About Mark Slavens
Mark Slavens is a Technical Account Manager and Pre-Sales Systems Engineer at Idera, where he has worked since 2007. He has extensive experience in technical support, product management, and systems engineering, with a background that includes service in the U.S. Army.
Work at Idera
Mark Slavens has been employed at Idera since 2007, initially serving as a Systems Engineer before transitioning to the role of Technical Account Manager for Key Accounts and Pre-Sales Systems Engineer in 2008. Over his 16 years at Idera, he has been involved in various activities, including performing Proof of Concept (POC), Requests for Information (RFI), and Requests for Proposal (RFP) for Idera products. He also presents Idera product solutions in webinars, such as 'Secrets of SharePoint: Governance and Compliance', and attends user groups to promote Idera's offerings.
Previous Employment Experience
Before joining Idera, Mark Slavens worked at Attachmate/NetIQ from 2004 to 2008, where he held multiple roles, including Sr. Technical Support Engineer, Product Manager for Performance and Availability, and Systems Engineer/Pre-Sales Engineer. His earlier experience includes a position as Network Manager at Allied Home Mortgage from 1999 to 2004. Additionally, he served in the U.S. Army as a Lance Missile Crewmember from 1989 to 1992.
Education and Expertise
Mark Slavens studied at Alvin Community College from 1992 to 1994. He also attended Southern Methodist University for one year from 2002 to 2003 and studied at the Computer Learning Center from 1998 to 1999. He furthered his education at the University of Maryland Global Campus. His educational background supports his expertise in technical account management and pre-sales systems engineering.
Collaboration and Development
Mark has collaborated with development teams in the United States and India to prioritize new product features for the NetIQ Appmanager application modules. He has experience managing developer resource allocation to ensure the efficient delivery of product updates and new features, demonstrating his ability to work effectively in cross-functional teams.