Michael Burns
About Michael Burns
Michael Burns is a Customer Success Manager with extensive experience in sales and account management, currently working at APILayer and IDERA Software. He has held various roles in organizations such as TrustedChoice.com and WHR Group, demonstrating strong skills in customer relationship management and sales processes.
Work at Idera Software
Michael Burns serves as a Customer Success Manager at Idera Software, a role he has held since 2022. In this position, he focuses on ensuring customer satisfaction and retention through effective relationship management. His responsibilities include handling onboarding processes and providing after-sale care to clients. Michael's expertise in managing customer relationships contributes to the overall success of the company.
Current Role at APILayer
In addition to his position at Idera Software, Michael Burns is also a Customer Success Manager at APILayer, where he has been employed since 2022. His role involves similar responsibilities as at Idera, emphasizing customer satisfaction and effective management of client relationships. Michael's dual roles demonstrate his commitment to enhancing customer experiences across different platforms.
Previous Experience at TrustedChoice.com
Before his current roles, Michael worked as a National Account Executive at TrustedChoice.com from 2020 to 2022. During his tenure, he was responsible for managing accounts and driving sales initiatives in the Greater Milwaukee area. His experience in this position contributed to his skills in full cycle sales processes, from lead generation to closing deals.
Educational Background
Michael Burns studied at the University of Northwestern - St. Paul, where he earned a Bachelor of Science degree with a major in Media Relations and a minor in Marketing and Sales from 2013 to 2017. He also completed his high school education at Pewaukee High School, obtaining his diploma in 2012. His educational background has equipped him with essential skills in communication and marketing.
Sales and Customer Relationship Skills
Michael possesses strong skills in various CRM platforms, including Salesforce, Zoho, and Zendesk, which are vital for managing customer relationships and sales data. He has experience in enterprise SaaS sales, showcasing his understanding of software as a service business models. Additionally, he regularly makes over 100 cold sales calls daily, demonstrating his persistence and resilience in reaching potential clients.