Sarmad Riaz
About Sarmad Riaz
Sarmad Riaz is a Technical Support Engineer currently working at IDERA Software in Austin, Texas. He has a diverse educational background and extensive experience in both technical support and quality assurance roles across various companies.
Current Role at IDERA Software
Sarmad Riaz has been employed as a Technical Support Engineer at IDERA Software since 2014. He operates in the Austin, Texas area, where he provides technical support for various software and services. His role involves troubleshooting software issues and assisting clients in resolving technical problems. With nearly a decade of experience at IDERA, he has developed a comprehensive understanding of the company's products and customer needs.
Previous Experience at Beaconhouse Group
Before joining IDERA Software, Sarmad Riaz worked at Beaconhouse Group as Manager Operations from 2010 to 2013. His tenure lasted three years in Lahore, where he was responsible for overseeing operational processes and ensuring efficient management within the organization. This role contributed to his foundational skills in operations management.
Quality Assurance Roles at Wise Systems and Anaconda
Sarmad Riaz held the position of Lead QA Engineer at Wise Systems, Inc. from 2019 to 2021, and at Anaconda, Inc. from 2016 to 2021. His experience in these roles, spanning a total of five years in the United States and two years in Canada, involved overseeing quality assurance processes and ensuring software quality standards. This background in QA complements his technical support expertise.
Educational Background
Sarmad Riaz has a diverse educational background. He studied Civil Engineering at the University of Engineering and Technology, Lahore, earning a Bachelor's degree from 2006 to 2010. He also completed a Bachelor of Arts in Journalism at the University of the Punjab from 2008 to 2010. Following this, he pursued a Master's in History at the University of the Punjab from 2010 to 2012, and an MBA in Marketing at The University of Lahore from 2012 to 2014. His studies in various fields reflect a broad knowledge base.
Diverse Skill Set and Background
Sarmad Riaz possesses a diverse skill set, combining technical and non-technical expertise. His academic background includes studies in Civil Engineering, History, Journalism, Marketing, and Physical Sciences. This varied education, along with his professional experience in technical support and quality assurance, equips him with a unique perspective in the software industry.