Akash Singh
About Akash Singh
Akash Singh is a Customer Success Manager currently employed at IDfy in Mumbai, Maharashtra, India. He has extensive experience in customer success roles, having previously worked at CometChat, Haptik, and Leena AI.
Work at IDfy
Akash Singh has been serving as a Customer Success Manager at IDfy since 2023. His role involves ensuring customer satisfaction and success with IDfy's services. He is based in Mumbai, Maharashtra, India, and works on-site. His responsibilities include managing customer relationships, addressing client needs, and facilitating the effective use of IDfy's offerings.
Previous Experience in Customer Success
Before joining IDfy, Akash Singh worked at CometChat as a Customer Success Manager from 2022 to 2023. He also held the position of Customer Success Manager at Leena AI for 9 months from 2021 to 2022. His experience in customer success roles has contributed to his expertise in managing client relationships and enhancing customer experiences.
Background in Customer Success and Operations
Akash Singh has a diverse background in customer success and operations. He worked at Haptik in various roles, including Assistant Manager of Customer Success from 2020 to 2021, and as a Team Leader in Operations from 2015 to 2017. Additionally, he served as a Senior Customer Success Analyst at Haptik from 2018 to 2020, gaining extensive experience in customer engagement and operational management.
Career Timeline
Akash Singh's career in customer success spans several years and various organizations. He began his tenure at Haptik in 2015, progressing through roles that enhanced his skills in customer management. After his time at Haptik, he transitioned to Leena AI and then CometChat, before taking on his current role at IDfy in 2023.