Ashish Sharma
About Ashish Sharma
Ashish Sharma is a Customer Success Manager with a focus on onboarding and retention strategies for SaaS clients. He has worked at Fractal and currently serves in the same role at IDfy, utilizing Jira Service Desk to improve customer support processes.
Work at IDfy
Ashish Sharma serves as a Customer Success Manager at IDfy, a role he has held since 2021. His responsibilities include focusing on customer onboarding and retention strategies specifically tailored for SaaS clients. He employs tools such as Jira Service Desk to improve customer support processes, ensuring efficient service delivery and customer satisfaction.
Previous Experience at Fractal
Prior to joining IDfy, Ashish worked at Fractal as a Customer Success Manager for two years, from 2019 to 2021. During his time in this role, he was based in Mumbai, Maharashtra, India. His experience at Fractal contributed to his expertise in managing customer relationships and enhancing client satisfaction.
Experience at Capgemini
Before his tenure at Fractal, Ashish was employed at Capgemini as a Functional Consultant from 2017 to 2019. In this role, he gained valuable skills in incident management and debugging issues, which have been beneficial in his subsequent positions in customer success.
Education and Expertise
Ashish Sharma holds a Master's degree in Operations Management and Supervision from Sheila Raheja School of Business Management and Research. He completed his studies from 2015 to 2017. His educational background has equipped him with the necessary skills to excel in customer success and operational strategies.