Denzell Fernandes
About Denzell Fernandes
Denzell Fernandes is a Software Support Engineer - L2 currently working at IDfy in Mumbai, Maharashtra, India. He has a background in vendor management and research, having previously worked at Swiggy and Datamatics Business Solutions.
Current Role at IDfy
Denzell Fernandes currently serves as a Software Support Engineer - L2 at IDfy, a position he has held since 2022. In this role, he is responsible for defining monitoring events and setting up alerts for IDfy's services. He also provides insights for platform improvement through root cause analysis. His contributions include developing analytical dashboards that monitor service performance and usage, enhancing the overall efficiency of the platform.
Previous Experience at IDfy
Before his current role, Denzell worked at IDfy as Vendor Training & Quality - Business Delivery from 2020 to 2021. During this time, he focused on ensuring quality standards and effective training for vendors, contributing to the operational success of the organization. His experience at IDfy spans multiple roles, showcasing his adaptability and expertise in the field.
Professional Background at Swiggy
Denzell's career includes significant experience at Swiggy, where he worked from 2018 to 2020. Initially, he served as a Vendor Management Executive for 7 months, followed by a role as Vendor Manager for 2 years. In these positions, he was involved in managing vendor relationships and ensuring the smooth operation of vendor-related processes, which contributed to the company's growth in the competitive food delivery market.
Early Career at Datamatics Business Solutions
Denzell began his professional journey at Datamatics Business Solutions, where he worked as a Research Associate for 6 months in 2017. This role provided him with foundational experience in research and analysis, setting the stage for his future positions in vendor management and software support.
Education and Academic Background
Denzell Fernandes completed his education at several institutions. He achieved his Higher Secondary Certificate (HSC) in Business/Commerce from St. Thomas Baptista Junior College from 2012 to 2014. He then obtained a Bachelor's Degree in Commerce from St. Gonsalo Garcia College, studying from 2014 to 2017. Earlier, he completed his Secondary School Certificate (SSC) at Convent of Jesus and Mary High School from 1998 to 2012.