Rahul Raj
About Rahul Raj
Rahul Raj is an Account Director at IDfy, where he manages account managers for large banks and oversees critical aspects of the BFSI segment. He has extensive experience in customer success, digital transformations, and financial services, having previously held leadership roles at companies such as Signzy and Jaarvis.
Current Role at IDfy
Rahul Raj currently serves as the Account Director at IDfy, a position he has held since 2024. In this role, he oversees critical aspects of the Banking, Financial Services, and Insurance (BFSI) segment. He manages account managers who work with large banks, ensuring that the company's solutions align with the evolving needs of the financial services industry.
Previous Experience in Customer Success
Before joining IDfy, Rahul Raj worked at Signzy as the Head of Customer Success from 2018 to 2024. During his six years at Signzy, he focused on enhancing customer satisfaction and ensuring successful implementation of the company's digital solutions in the financial sector.
Background in Business Leadership
Rahul Raj completed a full-time Business Leadership Program in General Management at the School of Inspired Leadership, earning a Post Graduate Program in Management (PGPM) from 2013 to 2014. This educational background has equipped him with the skills necessary for leadership roles in the business sector.
Technical and Engineering Experience
Rahul Raj began his career as a Software Engineer at NTT DATA, where he worked for two years from 2010 to 2012. He also gained experience in infrastructure support at Mphasis for one year from 2008 to 2009. His technical background is complemented by a Bachelor of Technology (B.Tech.) in Electrical Engineering from DIT University, which he completed from 2004 to 2008.
Sales and Consulting Roles
Rahul Raj has held various sales and consulting positions, including his role as a Sales Consultant at ORKASH Labs Private Limited from 2014 to 2016. He also served as Associate Vice President at FieldAssist for 11 months in 2017. These roles contributed to his expertise in driving business growth and customer engagement.