Rushda Patel
About Rushda Patel
Rushda Patel serves as the Head of Client Delivery at IDFY, a position she has held since 2019. With a background in key account management and customer service, she has accumulated extensive experience in the logistics and e-commerce sectors.
Current Role at IDfy
Rushda Patel serves as the Head of Client Delivery at IDfy, a position she has held since 2019. In this role, she is responsible for overseeing client delivery operations and ensuring high levels of customer satisfaction. Her leadership contributes to the company's commitment to delivering quality services to its clients. Based in Bombay, Maharashtra, she has been instrumental in shaping the client delivery strategy at IDfy.
Previous Experience in Logistics and Customer Service
Prior to her current role, Rushda Patel accumulated extensive experience in logistics and customer service. She worked at Gati Limited as a Key Account Manager from 2008 to 2011, managing key client relationships in Calcutta, West Bengal. Additionally, she was employed at Blue Dart Express Limited as a Customer Service representative from 2003 to 2007, where she focused on customer satisfaction and service delivery.
Career Progression at Flipkart
Rushda Patel's career at Flipkart included two significant roles. She worked in Last Mile Operations for one year from 2014 to 2015, focusing on the logistics and delivery aspects of the business. Following this, she served as a Customer Experience Manager from 2016 to 2017, where she aimed to enhance the overall customer experience through effective service management.
Education and Academic Background
Rushda Patel completed her Bachelor of Arts degree at Calcutta University, Kolkata, from 2000 to 2003. Her educational foundation was laid at St. Thomas Girls School, where she studied from 1988 to 1998. This academic background has equipped her with the skills necessary for her roles in client delivery and customer service.
Experience in Key Account Management
In addition to her roles at Gati Limited and Flipkart, Rushda Patel worked as a Key Account Manager at Future Supply Chain Solutions Limited from 2011 to 2014. During this time, she managed key accounts and developed strategies to meet client needs. She also held a position as a Senior Client Services Manager at IDfy for 11 months in 2018 before advancing to her current role.