Chelsea Jackson
About Chelsea Jackson
Chelsea Jackson is an Implementation Specialist with over 15 years of experience in the IT industry, focusing on customer success and technical support. She has held various roles at companies such as First Data Corporation and IDology, demonstrating a strong background in fraud risk management and analytics.
Work at IDology
Chelsea Jackson currently serves as an Implementation Specialist at IDology, a role she has held since 2022. In this position, she focuses on implementing solutions that enhance customer experiences and streamline processes. Prior to this role, she worked at IDology as a Customer Success Specialist and Customer Success Manager from 2021 to 2022. Her responsibilities included ensuring customer satisfaction and managing relationships to foster long-term partnerships.
Previous Experience at First Data Corporation
Chelsea Jackson has extensive experience at First Data Corporation, where she held multiple roles. She began as a Senior Accounts Receivable in 2018, working for five months, followed by a position as a Contact Center Technical Support from 2018 to 2020 for two years. In 2020, she transitioned to a Technical Support Analyst role for nine months. Her time at First Data Corporation contributed to her skills in technical support and customer service.
Background in IT and Customer Success
With over 15 years of experience in the IT industry, Chelsea Jackson has developed a strong focus on customer success and help desk technical support. Her career includes roles that emphasize customer relationship management and technical assistance. She has a background in fraud risk management and reporting & analytics, which enhances her ability to analyze and resolve various issues effectively.
Education and Training
Chelsea Jackson completed her high school education at Plantation High School, earning a High School Diploma from 2003 to 2007. She furthered her education at Broward College, where she studied the Pediatric Radiology Residency Program and obtained an Associate of Science degree. Her educational background supports her technical skills and analytical capabilities in her professional roles.
Career Progression and Skills
Chelsea Jackson's career includes diverse roles across various companies, such as Advanced Technical Support at Teleperformance and Project Team Lead at Best Buy. She has developed strong analytical and diagnostic skills, particularly in analyzing issues and finding innovative solutions to meet customer needs. Her passion for excellence drives her professional development and customer service approach.