Crystal Blythe
About Crystal Blythe
Crystal Blythe serves as the Vice President of Customer Success & Fraud at IDology, bringing over a decade of experience in fraud management and customer support. She has previously held positions at Verizon Wireless and IDology, demonstrating strong analytical and organizational skills throughout her career.
Current Role at IDology
Crystal Blythe serves as the Vice President of Customer Success & Fraud at IDology, a position she has held since 2020. In this role, she is responsible for overseeing customer success initiatives and managing fraud-related operations. Her leadership focuses on enhancing customer experiences while ensuring effective fraud prevention strategies are in place.
Previous Experience at IDology
Prior to her current role, Crystal Blythe worked at IDology as the Fraud Manager from 2016 to 2020. She also held the position of Director of Fraud Management for a brief period in 2020. During her tenure, she contributed to the development and implementation of fraud management strategies, leveraging her extensive background in the field.
Experience at Verizon Wireless
Crystal Blythe's career includes significant experience at Verizon Wireless, where she worked from 2003 to 2013. Initially, she served as a Technical Support representative for three years, followed by seven years as a Fraud Investigator. Her roles involved troubleshooting and resolving customer issues, as well as identifying and managing fraud cases.
Education and Certifications
Crystal Blythe studied at the College of Charleston, where she earned a Bachelor of Science in Business Administration and Management from 1998 to 2003. She also holds a SQL Certification, which demonstrates her expertise in database management and analysis, further enhancing her capabilities in fraud detection and management.
Skills and Expertise
Crystal Blythe possesses strong organizational and troubleshooting skills, particularly related to software performance. She has over 10 years of experience in identifying and compiling fraud trends for senior management. Her analytical abilities allow her to extract and review data effectively, identifying new trends and pertinent information in fast-paced environments.