Kristen Cassidy
About Kristen Cassidy
Kristen Cassidy serves as the Director of Account Management at IDology, a position she has held since 2023. She has over a decade of experience in account management and customer service across various companies.
Work at IDology
Kristen Cassidy has been serving as the Director of Account Management at IDology since 2023. In this role, she is responsible for overseeing client relationships and ensuring customer satisfaction. Her focus is on enhancing account management strategies to support the company's objectives and improve client engagement.
Previous Employment History
Before joining IDology, Kristen Cassidy accumulated extensive experience in account management and customer service. She worked at Estes Express Lines as a Customer Service Representative from 2004 to 2005. Following that, she spent ten years at Cass Information Systems as an Account Manager from 2007 to 2017. She then transitioned to Barracuda MSP, where she served as Partner Success Manager from 2017 to 2022. Most recently, she held the position of Senior Customer Support Manager at Acuant from 2022 to 2023.
Education and Expertise
Kristen Cassidy earned her Bachelor of Arts degree in Communications Studies from Plymouth State University, where she studied from 2000 to 2004. During her time at the university, she focused on Corporate and Oral Communications, which provided her with a solid foundation in effective communication strategies applicable in her professional roles.