Lacee Ciné
About Lacee Ciné
Lacee Ciné serves as the Head of Customer Success at Idomoo, where she has worked since 2022. With extensive experience in customer success roles across various companies, she has a proven track record of enhancing customer engagement and operational excellence.
Work at Idomoo
Lacee Ciné has been serving as the Head of Customer Success at Idomoo since 2022. In this role, she has been pivotal in establishing the baseline for customer success within the organization. She has introduced innovative reporting tools and methodologies that effectively demonstrate success to clients. Under her leadership, Idomoo has seen significant growth, with her efforts contributing to the doubling or more than doubling of the contract value of every account managed year over year.
Previous Experience in Customer Success
Before joining Idomoo, Lacee Ciné held several key positions in customer success. She worked at Talkdesk as a Commercial Enterprise Customer Success Manager from 2019 to 2020 and later as the Manager of Customer Success from 2020 to 2021. Following her tenure at Talkdesk, she served as the Vice President of Customer Success & Partnerships at TRUENORTH from 2021 to 2022. Her extensive experience in customer success roles has equipped her with the skills necessary to drive customer engagement and operational excellence.
Background in Sales and Management
Lacee Ciné's career began in retail management, where she worked as a Store Manager at The Body Shop from 2004 to 2009 and at Verizon Wireless from 2009 to 2013. She also gained experience as an Account Manager at Verizon Wireless from 2013 to 2016 and as a Customer Success Manager for Strategic and Partner Accounts at InMoment from 2016 to 2019. This diverse background in sales and management has provided her with a strong foundation in customer relations and operational strategies.
Education and Expertise
Lacee Ciné earned her Bachelor’s Degree in International Business from Westminster University, where she studied from 2003 to 2007. Her educational background complements her professional experience, particularly in customer success and management roles. She has demonstrated expertise in crafting customer success playbooks and optimizing Salesforce to enhance operational standards and customer engagement.