Karen Leach Tanker
About Karen Leach Tanker
Karen Leach Tanker serves as the Director of Customer Success at iDonate.com, where she has worked since 2014, bringing over seven years of experience in the SAAS industry, particularly with nonprofit organizations.
Work at iDonate
Karen Leach Tanker has served as the Director of Customer Success at iDonate.com since 2014. In this role, she focuses on promoting best practices for nonprofit fundraising through the effective utilization of iDonate software. Her responsibilities include developing and managing onboarding training and processes tailored for both Enterprise and SMB accounts within the SAAS industry. Her tenure at iDonate has spanned a decade, contributing to the company's mission of enhancing fundraising efforts for nonprofit organizations.
Previous Experience in Sales and Administration
Before joining iDonate, Karen Leach Tanker held various positions that contributed to her expertise in sales and administration. She worked at Hydrotex as a Sales Promotion & Communication Manager from 2008 to 2014, where she managed promotional strategies. Prior to that, she was a Sales Administrator at Telrad Connegy for three months in 2008. Additionally, she spent four years at Delinea Corporation in an administrative role from 2002 to 2006, further solidifying her foundation in customer service and operational management.
Entrepreneurial Ventures
In addition to her role at iDonate, Karen Leach Tanker is a co-owner of Dynamo Tank, a position she has held since 2010. This venture, located in Richardson, TX, has been operational for 14 years. Her involvement in this business reflects her commitment to entrepreneurship and her ability to manage diverse responsibilities in a competitive environment.
Education and Expertise
Karen Leach Tanker studied Radio/TV/Film at the University of North Texas, where she gained foundational knowledge in media and communication. She also earned an Associate of Applied Science (AAS) degree from Richland Community College. With over seven years of experience in the SAAS industry, particularly with nonprofit organizations, she has developed a strong expertise in customer success and training processes.