Mike Young, Csm
About Mike Young, Csm
Mike Young is a Customer Success Manager with a strong focus on client relationships and customer satisfaction. He currently works at iDonate and has extensive experience in customer success roles across various companies.
Work at iDonate
Mike Young has been serving as a Customer Success Manager at iDonate since 2024. In this role, he focuses on building strong client relationships and enhancing customer satisfaction. His responsibilities include optimizing product utilization and ensuring that clients derive maximum value from the services offered. He operates remotely from Raleigh, North Carolina.
Previous Experience in Customer Success
Before joining iDonate, Mike Young held several positions in customer success management. He worked at WalkMe™ from 2016 to 2019, where he contributed to customer engagement and satisfaction. He also served as a Customer Success/Account Manager at RollWorks from 2021 to 2022 and as a Customer Success Manager at Varonis from 2019 to 2021. His experience spans various industries, allowing him to develop a comprehensive understanding of client needs.
Background in Information Technology
Mike Young has a solid educational background in information technology. He studied at Tri-County Technical College, where he achieved a degree in Information Technology in 2014. Additionally, he attended ECPI University, earning a degree in Network Security from 2012 to 2013. This technical foundation supports his ability to provide strategic solutions and address client inquiries effectively.
Entrepreneurial Ventures
In addition to his role at iDonate, Mike Young is the owner of Snack Jutsu, a business he started in 2024. This venture allows him to apply his skills in customer success and relationship management in a different context. Operating on-site in Raleigh, North Carolina, he aims to deliver exceptional customer experiences through this entrepreneurial endeavor.
Commitment to Customer Success
Mike Young is dedicated to optimizing product utilization and enhancing customer value. He is skilled in collaborating with cross-functional teams to deliver exceptional customer experiences. His passion for building strong client relationships drives his efforts to create positive impacts for both clients and the organizations he works with.