Aarti Kapoor
About Aarti Kapoor
Aarti Kapoor is a Team Leader in Operations Services at Investors Group, with extensive experience in the financial services industry. She has a strong background in customer service enhancement and strategic planning, supported by her education in Technology Management and Computer Science.
Current Role at Investors Group
Aarti Kapoor currently serves as the Team Leader in Operations Services at Investors Group, a position she has held since 2017. In this role, she oversees operational processes and leads a team to enhance service delivery. Her responsibilities include strategic planning and improving customer service processes within the financial services sector. Kapoor's leadership contributes to the efficiency and effectiveness of operations at Investors Group in Winnipeg, Manitoba.
Previous Experience at Mogo
Aarti Kapoor has extensive experience with Mogo, where she worked in various capacities. She served as a Financial Services Specialist from 2015 to 2016, focusing on customer interactions and financial solutions. In 2017, she briefly held the position of Team Lead for three months, followed by a role as a Mortgage Assistant for four months. These positions provided her with valuable insights into customer service processes in the financial industry.
Educational Background
Aarti Kapoor graduated from Red River College, where she earned a post-graduate diploma in Technology Management from 2014 to 2015. This program emphasized practical and applied learning, equipping her with essential skills for her career. Additionally, she holds a Bachelor's degree in Computer Science from Gimet, which she completed from 2009 to 2013. This educational foundation supports her expertise in operations management and strategic planning.
Skills and Expertise
Aarti Kapoor possesses advanced skills in Microsoft Excel and Microsoft Word, which are vital for her role in operations management. Her expertise includes enhancing customer service processes and strategic planning within the financial services industry. Kapoor's background and skill set enable her to effectively lead teams and improve operational efficiencies in her current position.
Early Career at Skybridge Americas Inc.
Before her roles at Mogo, Aarti Kapoor worked as a Customer Service Representative at Skybridge Americas Inc. from 2014 to 2015. This position allowed her to develop foundational customer service skills and gain experience in the financial services sector, which contributed to her subsequent career advancements.