Jaël Ngonkembe
About Jaël Ngonkembe
Jaël Ngonkembe is an Insurance Case Coordinator at Financial Horizons Group in Ottawa, Ontario, with a background in customer service and operations management. She holds a Bachelor of Arts in International Relations and a Diploma in Business Administration-Accounting.
Current Role at Financial Horizons Group
Jaël Ngonkembe serves as an Insurance Case Manager at Financial Horizons Group, a position held since 2021. In this role, Ngonkembe is responsible for managing insurance cases, ensuring efficient processing and client satisfaction. The office is located in Ottawa, Ontario, Canada, where Ngonkembe has contributed to the team for three years.
Previous Experience at IG Wealth Management
Ngonkembe has a notable history with IG Wealth Management, where they worked in various capacities. Initially, Ngonkembe served as an Operations Service Administrator from 2015 to 2016 for 11 months in the Winnipeg area. Subsequently, Ngonkembe held the position of Insurance Case Coordinator from 2016 to 2020, accumulating four years of experience in this role.
Education and Qualifications
Ngonkembe holds a Bachelor of Arts degree from the University of Manitoba, with a major in International Relations and a minor in Management. Additionally, Ngonkembe earned a Diploma in Business Administration-Accounting from Université de Saint-Boniface. This educational background supports Ngonkembe's expertise in the financial and insurance sectors.
Career Background in Customer Service
Ngonkembe has extensive experience in customer service roles prior to current positions. This includes working as a Client Care Representative at LifeWorks in 2020 for seven months and as a Customer Service Representative at CanTalk (Canada) Inc. from 2013 to 2014. Ngonkembe also worked at Skybridge Americas Inc. from 2013 to 2015, further enhancing customer service skills.
Additional Professional Experience
Before joining Financial Horizons Group, Ngonkembe worked at Cascades as an Account Receivable Clerk in 2013 for 11 months. This role contributed to Ngonkembe's financial acumen and understanding of account management, complementing the skills developed in subsequent positions within the insurance and financial sectors.