Jing Zhou
About Jing Zhou
Jing Zhou is an Operations Services Administrator at IG Wealth Management in Montréal, Canada, where he has worked since 2018. With a background in customer service and a strong educational foundation in English language and international trade, he has extensive experience in processing financial transactions and managing client communications.
Work at IG Wealth Management
Jing Zhou has been serving as an Operations Services Administrator at IG Wealth Management since 2018. In this role, Zhou is responsible for processing financial transactions, including taxation, transfers, and redemptions of mutual funds. Zhou's position requires effective communication with both external clients and internal teams, including consultants and financial institutions, to address issues related to missing documents and data errors. Zhou's experience in this capacity spans over six years, contributing to the operational efficiency of the organization in the Région de Montréal, Canada.
Previous Experience at MarkLines Co., Ltd.
Before joining IG Wealth Management, Jing Zhou worked at MarkLines Co., Ltd. as a Customer Service Manager from 2009 to 2017. This role was based in Shanghai City, China, and lasted for eight years. Zhou's responsibilities included managing customer inquiries and ensuring the delivery of high-quality service. This experience provided Zhou with valuable skills in client relations and service management, which are applicable in the financial services sector.
Education and Expertise
Jing Zhou holds a Bachelor's degree in English Language and International Trade from Shanghai University, where she studied from 1997 to 2001. Additionally, Zhou studied at Université Paris Diderot, earning a Licence en LLCE spécialité Japonais in 2006. This educational background equips Zhou with strong communication skills and a diverse understanding of international business practices, enhancing her capabilities in operations services administration.
Skills in Financial Operations
Jing Zhou possesses extensive experience in processing various financial transactions, including taxation, transfers, and redemptions of mutual funds. Zhou demonstrates a strong ability to manage priorities and learn quickly, which is essential for handling complex client service operations. Furthermore, Zhou is proficient in multiple software tools, including Excel, PowerPoint, Outlook, Access, MS Windows, and SAP, which are integral to her role in operations services administration.