Kaissa Kessi
About Kaissa Kessi
Kaissa Kessi is an Advantage Help Desk Analyst at IG Wealth Management, with a background in information technology and management. She has held various technical support roles and has studied at multiple universities in Canada and Algeria.
Work at IG Wealth Management
Kaissa Kessi has been employed at IG Wealth Management since 2018, serving as an Advantage Help Desk Analyst. In this role, she is responsible for providing technical support and assistance to clients and staff. Her position requires a strong understanding of information technology and effective communication skills to resolve issues efficiently.
Previous Experience in Technical Support
Prior to her current role, Kessi worked at Université de Saint-Boniface as a Technical Support Assistant from 2015 to 2016. She also held the position of Information Technology Laboratories Manager at the same institution during the same period. Additionally, she served as an IGA Help Desk Analyst at Investors Group for four months in 2016 and as an Associate Service Desk Analyst at Great-West Life from 2017 to 2018.
Education and Expertise
Kessi holds a Bachelor's degree in Management with a focus on Finance from Université Mouloud Mammeri Tizi-Ouzou, which she completed from 2006 to 2010. She also obtained a Diplôme en Informatique from Université de Saint-Boniface, studying Information Technology from 2014 to 2016. Her educational background provides a solid foundation for her career in technical support and management.
Background in Management and Technical Roles
Before her technical career, Kessi worked as a Manager Assistant at One Graphics from 2010 to 2013 in Tizi Ouzou, Algeria. This role contributed to her management skills and understanding of operational processes, which she later applied in her technical support positions.