Layal Nassim
About Layal Nassim
Layal Nassim is a professional with extensive experience in customer service and operations management. She currently serves as the Responsable Principale Au Service Des Opérations Hypothécaires at IG Wealth Management, a position she has held since 2020.
Current Role at IG Wealth Management
Layal Nassim holds the position of Responsable Principale Au Service Des Opérations Hypothécaires at IG Wealth Management since 2020. In this role, she oversees mortgage operations, ensuring efficient processes and customer satisfaction. Her responsibilities include managing the operational aspects of mortgage services and collaborating with various teams to enhance service delivery.
Previous Experience at Groupe Jean Coutu
Prior to her current role, Layal Nassim worked at Groupe Jean Coutu in multiple capacities. She served as a Caissière from 2015 to 2017 and later transitioned to the position of Commis-responsable in 2017, where she has worked for seven years. Her experience at Groupe Jean Coutu has equipped her with valuable skills in customer service and operational management.
Experience at Laurentian Bank of Canada
Layal Nassim worked as an Administrative Agent at Laurentian Bank of Canada for one year, from 2018 to 2019. In this role, she contributed to administrative tasks and supported banking operations, gaining insights into the financial services sector.
Educational Background
Layal Nassim studied at Université de Montréal, where she completed a Certificat en relations industrielles from 2015 to 2016 and a Certificat en santé et sécurité du travail from 2016 to 2017. Additionally, she attended HEC Montréal, achieving a Certificat en gestion de la coopération et des conflits en milieu de travail from 2017 to 2018. Her educational qualifications support her expertise in operations and workplace relations.
Customer Service Experience at Sears Canada
Layal Nassim began her career in customer service at Sears Canada, where she worked from 2011 to 2015. During her four years there, she developed foundational skills in customer interaction and service delivery, which have been beneficial in her subsequent roles.