Maria Santos
About Maria Santos
Maria Santos is a Senior Analyst in Business Operations Support at IG Wealth Management, where she has worked since 2010. She has a background in technical support and web development, with education in Business Analysis and Computer Science.
Work at IG Wealth Management
Maria Santos has been employed at IG Wealth Management as a Senior Analyst in Business Operations Support since 2010. In this role, she engages in service interruption analysis and triages issues, coordinating with relevant teams to ensure timely resolution. Her responsibilities include collaborating with Project Managers, Business Analysts, and technical teams to design, develop, implement, test, and maintain back-end UT systems. Maria's role is crucial in supporting the operational efficiency of the organization.
Previous Experience at Convergys
Prior to her current position, Maria Santos worked at Convergys as a Technical Support Representative from 2008 to 2009 in Winnipeg, Manitoba, Canada. During her year there, she provided technical assistance and support to clients, contributing to the overall customer service experience. This role helped her develop skills in client communication and technical problem-solving.
Background in Web Development
Maria Santos has a background in web development, having worked at Nimbus Design from 2001 to 2008 as a Web Developer in Manila, Philippines. Over the course of seven years, she gained experience in designing and developing web applications, which laid the foundation for her technical expertise in later roles.
Education and Expertise
Maria Santos studied at Red River College Polytechnic, where she focused on Business Analyst and Information Systems Analyst programs from 2018 to 2022. She achieved qualifications in these fields, enhancing her analytical skills and knowledge of business operations. Additionally, she holds a Bachelor of Science degree in Computer Science from Colegio de Dagupan, further solidifying her technical background.
Contributions to Operational Improvement
In her current role, Maria Santos contributes to the continuous improvement of response and resolution times by ensuring the quality of support ticket and case management. She collaborates with a team of Software Developers and System Analysts, helping clients achieve their critical goals through effective problem resolution and operational support.