Mary Janice Malicdem
About Mary Janice Malicdem
Mary Janice Malicdem is a Client Relations Representative and Virtual Desktop Infrastructure Analyst with a background in computer science. She has extensive experience in technical support, quality assurance, and customer service across various organizations in the Philippines and Canada.
Current Role at IG Wealth Management
Mary Janice Malicdem serves as a Client Relations Representative specializing in Virtual Desktop Infrastructure at IG Wealth Management. She has been in this role since 2021, contributing to the firm's client engagement and support efforts. Her responsibilities include managing client inquiries and ensuring a seamless user experience with virtual desktop solutions.
Professional Experience
Mary Janice Malicdem has accumulated extensive experience in various roles across multiple organizations. Prior to her current position, she worked at Teleperformance as a Technical Support Representative from 2010 to 2013. She also held positions at SPi Global as a Quality Control Inspector and Content Analyst from 2005 to 2009. Additionally, she served as an Information Technologist at the University of Manitoba from 2014 to 2017 and worked as a Customer Service Representative at Market Force Information from 2018 to 2020.
Educational Background
Mary Janice Malicdem earned a Bachelor of Science degree in Computer Science from the Lyceum of the Philippines - Laguna. She also obtained a Diploma in Secondary Education from Laguna College in San Pablo City. Her educational qualifications provide a strong foundation for her career in technology and client relations.
Previous Roles and Responsibilities
Throughout her career, Mary Janice Malicdem has held various positions that have enhanced her technical and customer service skills. At GXS - OpenText, she worked as a Product Support Specialist focusing on Electronic Data Interchange from 2013 to 2014. Her role as a Technical Support Representative at Teleperformance involved assisting clients with technical issues, while her time at SPi Global included quality assurance and content analysis.