Michelle Bien Aimé
About Michelle Bien Aimé
Michelle Bien Aimé serves as the Team Lead of Operation Services at IG Wealth Management, where she has worked since 2020. She has a diverse background with experience in both the public and private sectors, including roles at the Embassy of Canada and CIBC, and possesses expertise in digital communication and organizational leadership.
Work at IG Wealth Management
Michelle Bien Aimé has been serving as the Team Lead for Operation Services at IG Wealth Management since May 2020. In this role, she focuses on mortgage operations and leads a team dedicated to enhancing operational efficiency. Her responsibilities include overseeing team performance, implementing process improvements, and ensuring high-quality service delivery. Her leadership has contributed to the effective management of operational tasks within the organization.
Previous Experience in the Canadian Government
Before joining IG Wealth Management, Michelle Bien Aimé worked in various capacities within the Canadian government. She served as a Program Administrative Assistant at the Embassy of Canada in Paris from 2018 to 2019. Additionally, she held the position of Payment Service Officer for three months in 2020. Her experience in these roles provided her with valuable insights into public service and administrative operations.
Customer Service Roles at CIBC
Michelle Bien Aimé spent nearly a decade at CIBC, where she held multiple positions from 2008 to 2017. She began her career at CIBC as a Customer Service Representative and later progressed to roles such as Management/Team Lead and Estate Specialist. Her experience in customer service and management honed her skills in client relations and team leadership, preparing her for future roles in operations.
Educational Background in Digital Communication and Leadership
Michelle Bien Aimé has a diverse educational background. She studied Digital Communication and Media/Multimedia at Ecole Sud Ouest métier de Montréal from 1999 to 2002. Currently, she is pursuing a degree in Business Administration and Management with a focus on Organizational Leadership at HEC Montréal, expected to complete in 2024. This combination of studies reflects her expertise in both digital communication and organizational leadership.
International Work Experience
Michelle Bien Aimé has gained international work experience through her roles in both Canada and France. She worked at MRM//McCann as a Boutique Consultant for luxury products in Clichy, France, and at Booking.com as a Customer Service Executive in Tourcoing. This exposure to different markets and cultures has enhanced her adaptability and understanding of diverse customer needs.