Shelley Hadley
About Shelley Hadley
Shelley Hadley is a Customer Service Representative at Investors Group with over 40 years of experience in the financial services industry. She previously served as a Branch Manager at CIBC for 37 years and specializes in coaching for exceptional customer service.
Work at Investors Group
Shelley Hadley has been employed as a Customer Service Representative at Investors Group since 2017. In this role, she focuses on providing high-quality service to clients, leveraging her extensive experience in the financial services sector. Her current position allows her to utilize her skills in customer service and people management to enhance client satisfaction.
Previous Experience at CIBC
Prior to her current role, Shelley Hadley worked at CIBC for 37 years, serving as a Branch Manager from 1978 to 2015. During her tenure, she developed a strong foundation in branch operations and customer relations, contributing to the bank's success in the Winnipeg area. Her long-standing career at CIBC provided her with valuable insights into the financial services industry.
Education and Professional Development
Shelley Hadley completed her education at Tec Voc High School, where she studied Business Administration and Management from 1976 to 1978. She furthered her education at the Canadian Securities Institute, focusing on Business, Management, Marketing, and Related Support Services from 1999 to 2006. This educational background supports her extensive career in the financial services industry.
Expertise in Customer Service and People Management
With over 40 years of experience in the financial services industry, Shelley Hadley specializes in coaching for exceptional customer service. She has more than 20 years of experience in people management, which has equipped her with the skills to lead teams effectively and enhance customer interactions. Her expertise is instrumental in fostering a customer-centric environment.