Tina Thomas
About Tina Thomas
Tina Thomas is a Manager with extensive experience in contact center operations and employee development. She has held various leadership roles at E-Care Contact Centers and currently works at IG Wealth Management, where she has been since 2015.
Work at IG Wealth Management
Tina Thomas has been employed at IG Wealth Management since 2015, where she holds the position of Manager. In this role, she oversees operations and ensures adherence to high standards of customer service. Additionally, she serves as a Team Leader, a position she has held since 2014. Her responsibilities include managing teams, developing employee skills, and implementing process improvements to enhance overall performance.
Previous Experience at E-Care Contact Centers
Tina Thomas worked at E-Care Contact Centers from 2005 to 2014, accumulating extensive experience in various roles. She served as Contact Center Manager from 2005 to 2008, where she managed a contact center with over 150 employees. Following this, she took on the role of Project Manager from 2008 to 2010, leading several projects to successful completion. From 2010 to 2014, she was the Quality Assurance Department Lead, focusing on quality management and process optimization.
Education and Expertise
Tina Thomas earned her Bachelor's Degree in Political Science and Government from St. Francis Xavier University, completing her studies from 1993 to 1997. Her educational background has contributed to her strong analytical skills, which she utilizes in creating and analyzing business reports. She specializes in employee development, process improvement, data analysis, and policy implementation, enhancing operational efficiency in her roles.
Leadership and Management Skills
Throughout her career, Tina Thomas has demonstrated strong leadership and management capabilities. She has overseen five branch locations for six years, managing both employee performance and budgetary responsibilities. Her experience in managing large teams and ensuring high customer service standards highlights her commitment to operational excellence and employee development.